IT Governance – manage IT as a strategic asset

IT Service Continuity Management (ITSCM)

ITSCM is a key component of IT Governance. It ensures that critical IT services remain available even in case of major incidents or disasters. Our ITSCM philosophy is built on three pillars: prevention, preparedness, and recovery.

We implement ITSCM processes that include Business Impact Analysis (BIA), defining Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO), and regular testing of disaster recovery plans. This also includes data protection and backup strategies.

Data Processing Security

In today's regulated environment, data processing security is critical. We help organizations define and implement security policies for processing sensitive data in compliance with GDPR and other regulations.

Our services include data classification, access rights definition, encryption, and audit trails. We work with the IT security team on comprehensive data flow protection.

Compliance and Regulatory Requirements

Maintaining compliance with regulations and standards is a continuous process. We provide support for:

• GDPR compliance – audit, gap analysis, implementation of measures
• ISO 27001 – certification preparation, internal audits
• Sector regulations – financial sector, healthcare, public administration
• Internal policies – creation and updates of IT policies and procedures

IT Documentation

Quality documentation is the foundation of effective IT operations. We create and maintain documentation focused on:

• Operational documentation – runbooks, procedures, escalation matrices
• Security documentation – security policies, incident response plans
• Architecture documentation – system diagrams, data flows, integrations
• Change management – approval and implementation processes

HW and SW Services Framework

We define clear rules and standards for utilizing hardware and software resources in the organization. This framework includes:

• Standardization – defining supported platforms and technologies
• Lifecycle management – renewal and decommissioning planning
• Vendor management – supplier evaluation and management
• Capacity planning – needs prediction and scaling

TOGAF and Enterprise Architecture

We use TOGAF (The Open Group Architecture Framework) as a methodological framework for designing and managing enterprise architecture. TOGAF enables us to:

• Systematically analyze the current IT state
• Define target state aligned with business strategy
• Create transformation roadmaps
• Manage architectural decisions and exceptions

Enterprise architecture is closely linked to cloud solutions and database architecture.

Regular Controls and Audits

Continuous monitoring and regular controls are essential for maintaining healthy IT infrastructure:

• ITSCM exercises – regular testing of continuity and DR plans
• Security audits – penetration tests, vulnerability scans
• Compliance audits – regulatory compliance checks
• Performance review – performance and capacity analysis

Ad-hoc Analysis and Security Check

In addition to regular controls, we also provide ad-hoc services:

• Security assessment – quick analysis after an incident or before an audit
• Due diligence – IT assessment for acquisitions or mergers
• Vendor assessment – supplier security evaluation
• Incident analysis – root cause analysis and recommendations

CAPEX and OPEX Optimization

We help organizations optimize IT costs while maintaining or improving service quality:

• CAPEX optimization – proper investment timing, TCO analysis
• OPEX reduction – automation, consolidation, more efficient processes
• License audit – software license optimization
• Cloud economics – cloud vs. on-premises cost analysis

Technology and Licensing Changes

Technology changes are inevitable for maintaining competitiveness. We help with:

• Legacy system modernization – migration to modern platforms
• License optimization – transition to subscription models, open source alternatives
• Technology roadmap – IT infrastructure evolution planning
• Risk assessment – technology change risk evaluation

All changes are implemented with emphasis on service continuity and minimizing operational risks.